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Customer Terms & Conditions when making a booking on the Logistics Specialist website

Logistics Specialist Ltd – Customer Terms of Service

1. Definitions

• “We/Us/Our” means Logistics Specialist Ltd.
• “You/Your” means the customer booking our services.
• “Services” means transport, delivery, storage, removals, or related logistics services provided.

2. Booking & Payment

• All bookings must be made via our website or through an authorised representative.
• Payment is due at the time of booking by debit/credit card, Stripe, or other approved method.
• We reserve the right to charge additional costs automatically to the same payment method used for booking (waiting time, changes, extras, fines, tolls, congestion/ULEZ, etc.).
• Bookings in the London Congestion Zone will incur an extra £20 charge.

3. Cancellations & Waiting Time

• 24+ hours before: 50% fee. Within 24 hours: 100% fee.
• Waiting time charges: Vans £30/hr after 30+30 mins; Lorries £50/hr after 60+60 mins.

4. Insurance & Liability

• GIT insurance up to the limit in your confirmation.
• No liability for your incorrect info or external delays; claims within 48 hours.

5. Customer Responsibilities

• Access/parking readiness, secure packaging/labels, no restricted goods unless agreed.

6. Changes to Terms

We may amend or update these Terms & Conditions at any time without prior notice. The version published on our website at the time of booking will apply.

7. Governing Law

England & Wales law applies. Disputes are subject to UK courts.

Driver Terms & Conditions

Logistics Specialist Ltd – Driver/Subcontractor Agreement

Valid licences, right-to-work, vehicles, and continuous GIT insurance required. Professional conduct mandatory. Payment after job completion with a valid POD. We may terminate for misconduct or breach.

Privacy Policy

Effective date: 27/08/2025

We process personal data under UK GDPR/DPA 2018 to provide services, verify drivers, process payments (Stripe), and support. We don’t sell personal data. You have data rights. Contact: accounts@logisticspecialist.co.uk — Address: Suite RA01 195-197 Wood Street London E17 3NU